Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy yo…

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This workshop will give you a seven-step conflict resolution process that th…

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perfo…

Appreciative Inquiry

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the who…

Networking Within the Company

Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes …

Networking Outside the Company

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: th…

Civility in the Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a…

Business Etiquette

This workshop examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business me…

Business Ethics

A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an e…

Business Acumen

Many people believe you are born with business acumen, which is loosely defined as the ability to assess an external market and make effective decisio…