Courses

  • 2 Lessons

    Appreciative Inquiry

    Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what’s wrong will transform the individuals and in turn transform the organization.
  • 2 Lessons

    Assertiveness and Self-Confidence

    Self-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits in your professional and personal life.
  • 2 Lessons

    Business Acumen

    Many people believe you are born with business acumen, which is loosely defined as the ability to assess an external market and make effective decisions.
  • 2 Lessons

    Business Ethics

    A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
  • 2 Lessons

    Business Etiquette

    This workshop examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
  • 2 Lessons

    Change Management

    Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this workshop.
  • 2 Lessons

    Civility in the Workplace

    While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
  • 2 Lessons

    Communication Strategies

    For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
  • 2 Lessons

    Conflict Resolution

    Wherever two or more people come together, there is bound to be conflict. This workshop will give you a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.
  • 2 Lessons

    Creative Problem Solving

    In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.
  • 2 Lessons

    Customer Service

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
  • 2 Lessons

    Customer Support

    Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
  • 2 Lessons

    Delivering Constructive Criticism

    Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop you will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
  • 2 Lessons

    Developing Creativity

    Children have an innate creative ability when they are born, but for some reason adults can lose it along the way.  Our program will move out of the mundane, be more curious, engage, and explore new ideas.  Recognize creativity and be ready when it happens.
  • 2 Lessons

    Emotional Intelligence

    Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
  • 2 Lessons

    Entrepreneurship

    Entrepreneurship is the process of designing, launching and running a new business, which is often initially a small business. The people who create these businesses are called  entrepreneurs.
  • 2 Lessons

    Leadership and Influence

    They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.
  • 2 Lessons

    Networking Outside the Company

    Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.
  • 2 Lessons

    Networking Within the Company

    Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes overlooked. Having a viable networking and communication skill set will benefit any organization and will lead to increased productivity and performance.
Page 1 Page 2