Contact Center Training

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
Tracy Tanner · August 28th, 2021
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About Instructor

Tracy Tanner

Growing up in a family-owned business etched a sense of ownership and responsibility in Tracy Tanner’s core being. It also explains why when you read through her bio, you’ll discover such varied experience, “We truly wore all hats”. Like in her upbringing, Tracy started her career with the conscious decision to experience all sides of the technology supply chain. Beginning in retail, she jumped at the chance to go through a rigorous training that exposed her to every aspect of the business. “I felt right at home at Micro Center.” Tracy stayed with this philosophy of absorbing what she could when transitioning to other companies.

28 Courses

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Course Includes

  • 2 Lessons
  • Course Certificate