Customer Support

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
Tracy Tanner · April 23, 2021
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About Instructor

Tracy Tanner

Growing up in a family-owned business etched a sense of ownership and responsibility in Tracy Tanner’s core being. It also explains why when you read through her bio, you’ll discover such varied experience, “We truly wore all hats”. Like in her upbringing, Tracy started her career with the conscious decision to experience all sides of the technology supply chain. Beginning in retail, she jumped at the chance to go through a rigorous training that exposed her to every aspect of the business. “I felt right at home at Micro Center.” Tracy stayed with this philosophy of absorbing what she could when transitioning to other companies.

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  • 2 Lessons